ReadySpace Cloud Platform Release Notes : 20200409

New Features
[WebSpace] New server in Singapore setup to cater for a great demand
[Bare-Metal] New Bare-Metal servers available.
[Affiliates] Added: Possibility to create integration banners for affiliate campaigns
[SpamExperts] New MX2 Service node installed and activate. To increase service level.

Bug Fix
[SuperScaler] Fixed: Some modules try to charge full invoice total even if it was partially paid.
[Client Area] Fixed: In the DNS Management widget, the record delete buttons are not visible in console.
[Client Area] Fixed: Sometimes portal notifications are not displayed in the client’s language.
[Client Area] Fixed: Graphs in client portal sometimes show just last 5 minutes of usage no matter what period is selected
[Client Area] Fixed: It is possible to pay twice for the same invoice after adding new card.
[Cloud Server] Fixed: Provisioning fails to resize VM disk if template configuration changes.
[Cloud Server] Fixed: VM may be locked in rebooting state for 10 minutes if related task fails.

Maintenance
[Cloud Drive] A scheduled maintenance work over our network on Friday the 10th of April 2020 between 0100 and 0300 (GMT +8).

Covid19 Announcement for Singapore Customers

Good tidings to you.

With the increasing number of locally infected cases, our employees are now working remotely from home as an essential measure implemented by the Authorities to combat the current situation. ReadySpace understands the significant disruptions and uncertainties Covid-19 is causing. We are committed to providing the reliable service you have come to trust:

• Our servers are monitored and maintained daily; stay connected with our weekly updates every Thursdays in the Registered Client Portal.

• Business as usual for our 24/7 Support which is available via live chat (readyspace.com.sg). You may also submit a ticket via your registered Client Portal (please select “POWER SUPPORT” for technical issues)

• Customer Service hotline is available Monday to Friday, 9am to 6pm. You may also submit a ticket via your registered Client Portal (please select “CUSTOMER SERVICE (SINGAPORE)” for any other issues).

With the imposed restriction on telecommuting recently, we are unable to process any cheque payments promptly. We strongly encourage all our customers to renew your subscriptions via Credit Card through the registered Client Portal, or pay by Bank Transfer/PayNow. Herein our Bank Details:

Bank Transfer

Bank: United Overseas Bank (UOB)

Account Name: ReadySpace (SG) Pte Ltd

Account Number: 341-301-731-7

Branch: Holland Bank

Code: 7375

Branch Code: 020

Swift Code : UOVBSGSG

PayNow:

UEN 200813524R

IMPORTANT: Please remember to quote the last 5-digit of your pro-forma invoice number and send a copy of the transfer slip to us for verification purpose. Receipt of transfer slip does NOT equate to application of payment. Application of payment takes up to 5 working days. Renewal will only be completed after payment is applied to the pro-forma invoice. If you need to renew your subscription urgently, please make online payment by logging into the Registered Client Portal.

Renewal is automated as long as payment is applied to the pro-forma invoice. Once payment is applied, an official Tax Invoice will be generated. The Tax invoice doubles up as a receipt and confirmation that the subscription(s) has been renewed successfully. It supersedes the pro-forma and should be retained for accounting purpose. To ensure continuity of services, do renew your subscriptions early.

We would like to assure you that our operations and services will not be affected as we have already prepared ourselves to deal with any contingencies that may arise. Therefore, our services will remain unaffected and uninterrupted 24/7/365. We look forward to the day where we can meet on the bustling streets again. Till then, be healthy and stay safe!

ReadySpace Singapore 

Useful information: Registered Client Portal: https://readyspace.com.sg/login

Guide to change password: https://cloud.readyspace.com.sg/knowledgebase/article/101/how-to-reset-customers-accounts-password/

Hotline: +6564960090

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